Delivery information
Once your order is received in our warehouse, you will be contacted to schedule the delivery to your convenience but subject to available delivery slots.
Please note that it is your responsibility to check that your items will fit through doors, staircases and lifts in their packaging before you place your order. Product dimensions are included in the Product Information on our website.
Shipping
Pre-orders will take approximately 8–12 weeks to arrive.
Delayed due to unforeseen circumstances
Some of our products are available on a pre-order basis. Pre-orders generally require 8–12 weeks to arrive. This is an estimated lead time and may be affected by circumstances beyond our reasonable control, including sea conditions, customs inspections, raw material availability, disruptions to our manufacturing processes, shipping or logistics partners, as well as restrictions, regulations or other measures implemented by governmental or regulatory authorities, locally or internationally.
Any such circumstances may result in a longer lead time than originally estimated. Accordingly, we shall not be held liable, and no compensation or refund will be offered for delays arising from such circumstances.
For pre-orders, we will provide you with an update on the expected arrival date as soon as our freight is en route to Malaysia for delivery to you. As soon as our freight has arrived, we will be in touch with you to schedule your delivery.
Delivery areas
We deliver to addresses across Malaysia.
Delivery fee
The standard delivery fee is set by the state of your delivery address and is shown at checkout before you pay.
- Klang Valley (Selangor, W.P. Kuala Lumpur and W.P. Putrajaya): a delivery fee of RM500 applies to orders below RM6,000, and orders of RM6,000 and above are delivered free of charge. The order value is taken before any promotional discount.
- Elsewhere in West Malaysia, and in Sabah and Labuan: a delivery fee of RM800 applies.
- Sarawak: please contact our Kuching showroom to arrange delivery.
Delivery to some locations, or of several large pieces, can cost more (up to RM1,000 outside the Klang Valley). If it does, we will tell you the amount before we schedule delivery, and you can cancel for a full refund.
Furniture delivery
For furniture items, we use specialised furniture delivery partners who provide local delivery and therefore offer the most care to our products and to your delivery experience.
This delivery service includes the moving of furniture into the room of choice in your home, unpacking, assembly, installation and rubbish removal.
For furniture deliveries, the Son&Bear team will contact you via email or call to schedule your delivery in advance. If you wish to change your delivery timing, you may do so at no charge before 5 working days of the original scheduled delivery date. Rescheduling within 5 working days of original scheduled delivery date will incur a re-scheduling fee of RM500 per delivery order within the Klang Valley, or RM800 per delivery order elsewhere in Malaysia. For deliveries in Sarawak, our Kuching showroom will quote this fee.
Apartment security/management
Please ensure that our delivery staff is allowed entry into your estate during the scheduled delivery time by verifying with your condominium or property management. In the event your condominium or property management refuses entry, an additional re-scheduling delivery fee of RM500 within the Klang Valley, or RM800 elsewhere in Malaysia, will apply, regardless of the item's value. For deliveries in Sarawak, our Kuching showroom will quote this fee. If your estate's management requires elevator fitting out, please inform us five working days in advance of your delivery date.
Disposal
Disposal service for your existing furniture is not included in all deliveries. Please contact our customer service team at least 5 working days before your scheduled delivery date for a quote. We may decline disposal items if the item cannot fit into the lift, exceeds 60kg in weight, or has mould, fungi, termites, or is deemed hazardous to the disposal team's safety.
Re-scheduling
You can reschedule your delivery date without additional charges by giving us at least 5 working days' notice prior to the delivery date. The rescheduled delivery must take place within 1 week of the original delivery date.
Incorrect delivery address
If the delivery address is incorrect, the order will be returned to our warehouse. To re-schedule for a delivery to the correct address, we will contact you to arrange for the next available delivery with a re-scheduling delivery fee of RM500 within the Klang Valley, or RM800 elsewhere in Malaysia. For deliveries in Sarawak, our Kuching showroom will quote this fee.
Acceptance of delivery
We advise you to inspect the goods upon delivery and to raise any visible damage or defect with the delivery team at that time, so that it can be recorded and the goods rectified, if not replaced. Lead time will be advised accordingly. A defect that could not reasonably have been seen at delivery remains covered by our Warranty and by your rights under the Consumer Protection Act 1999.
Elevator/walk-up delivery
You must inform us if there is no elevator access or if the item cannot fit into the elevator. A re-scheduling fee of RM500 within the Klang Valley, or RM800 elsewhere in Malaysia, applies if delivery is re-scheduled due to lack of elevator access to your delivery location. For deliveries in Sarawak, our Kuching showroom will quote this fee. A flat staircase fee of RM150 per floor, or RM100 per floor for deliveries from our Kuching showroom, applies if the use of the elevator is not possible. Walk-up delivery is limited to 4 storeys/levels. For all orders to be carried more than 3 floors, and/or oversized items, please contact our customer service team. Staircase charges may vary for such orders.
Storage fees
We provide 14 days of free storage for your order starting from the intended date of delivery stated on the invoice. After the free storage period ends, storage charges will be RM100 per box every 7 days, or every 14 days for deliveries from our Kuching showroom.